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Waitlist movement has no clear criteria, making planning impossible for working parents. This issue keeps returning under normal use, which suggests the current workflow is not resilient in real conditions. I already tried the official support route, documented the issue clearly, and followed every requested step, but the outcome did not materially improve. The practical impact is lost time, repeated context switching, and lower trust that the system will behave predictably when it matters. If teams measured resolution quality and user effort together, this pattern would become visible and easier to correct.
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