By Chris · Feb 14, 5:25 pm

The dashboard says normal while entire streets are offline. Reliable status is more important than polished visuals. What started as occasional friction now behaves like standard behavior, and that is exactly why it needs attention. I escalated through the documented channel with evidence and timestamps, yet each handoff restarted the process instead of moving it forward. Over weeks this compounds into avoidable overhead, especially for people with fixed schedules and little room for administrative delays. The platform does not need a full redesign to improve this, it needs reliable basics that remain stable over time.

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By Chris · Feb 7, 6:25 pm

The estimate starts at two hours and stretches across the day with no accountability for the delay. The pattern repeats often enough that it no longer feels like a random bug, it feels like a predictable process gap. I already tried the official support route, documented the issue clearly, and followed every requested step, but the outcome did not materially improve. The practical impact is lost time, repeated context switching, and lower trust that the system will behave predictably when it matters. If teams measured resolution quality and user effort together, this pattern would become visible and easier to correct.

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