By Oliver · Jan 31, 4:25 pm

Routes are closed first and information follows later. People need alternatives before disruption begins. The problem is not only congestion, it is the lack of timely communication that turns normal delays into systemic stress. I already tried the official support route, documented the issue clearly, and followed every requested step, but the outcome did not materially improve. The practical impact is lost time, repeated context switching, and lower trust that the system will behave predictably when it matters. If teams measured resolution quality and user effort together, this pattern would become visible and easier to correct.

Peak temp 12°

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By Nora · Jan 28, 4:25 pm

Peak routes run full while low demand lines stay overserved. Capacity planning should follow real demand. People can adapt to disruption when information is clear, but right now routes change first and useful guidance comes too late. I tested workarounds that should have reduced impact in the short term, but they only moved the friction to a different part of the flow. The cost is not just inconvenience; it affects planning quality, emotional bandwidth, and confidence in future interactions. This would improve quickly with a simpler path: preserve context, expose accountability, and publish concrete service expectations.

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By Lena · Jan 22, 9:25 pm

Leute brauchen vorher klare Umleitungen, nicht erst am ersten Stautag. People can adapt to disruption when information is clear, but right now routes change first and useful guidance comes too late. I compared this with similar services and expected at least baseline consistency, but the same failure mode keeps recurring here. At this point the issue feels structural, because individual fixes keep expiring while the root workflow remains unchanged. A realistic fix would be one clear owner, one visible status timeline, and fewer forced restarts of the same information. Der Kern ist nicht ein Einzelfall, sondern eine wiederkehrende Prozesslucke, die mit klarer Verantwortung deutlich besser losbar ware.

Peak temp 16°

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