Intent statements are common. Delivery metrics with dates and owners are not. What started as occasional friction now behaves like standard behavior, and that is exactly why it needs attention. I escalated through the documented channel with evidence and timestamps, yet each handoff restarted the process instead of moving it forward. Over weeks this compounds into avoidable overhead, especially for people with fixed schedules and little room for administrative delays. The platform does not need a full redesign to improve this, it needs reliable basics that remain stable over time.
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