Entre cargos fijos y extras, el precio final se dispara sin aviso claro. Residents are left coordinating around uncertainty because status updates look complete while underlying issues remain unresolved. I already tried the official support route, documented the issue clearly, and followed every requested step, but the outcome did not materially improve. The practical impact is lost time, repeated context switching, and lower trust that the system will behave predictably when it matters. If teams measured resolution quality and user effort together, this pattern would become visible and easier to correct. El problema no es un caso aislado, sino un fallo de proceso repetido que podria mejorar mucho con responsables claros.
Rants
The status flips to resolved without proof of work, then tenants reopen the same issue repeatedly. Trust drops when official records say done but real living conditions say otherwise, and escalation takes too many cycles. I compared this with similar services and expected at least baseline consistency, but the same failure mode keeps recurring here. At this point the issue feels structural, because individual fixes keep expiring while the root workflow remains unchanged. A realistic fix would be one clear owner, one visible status timeline, and fewer forced restarts of the same information.
The headline price looks fair, then mandatory add-ons appear later and shift the true cost far higher. Residents are left coordinating around uncertainty because status updates look complete while underlying issues remain unresolved. I tested workarounds that should have reduced impact in the short term, but they only moved the friction to a different part of the flow. The cost is not just inconvenience; it affects planning quality, emotional bandwidth, and confidence in future interactions. This would improve quickly with a simpler path: preserve context, expose accountability, and publish concrete service expectations.