The system waits until I am in flow, then forces a restart and pretends that is user-friendly maintenance. I am not anti-change, I just want basic controls to stay predictable. I used the official route, logged everything, followed up twice, and still ended up back at step one. What this really burns is time, attention, and trust in the system. If effort-to-resolution were measured honestly, this would move up the priority list fast.
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